VoiceSnap Pro

Refund Policy

Last updated 2 October 2026

VoiceSnap Pro is free to start, with a one-time free allowance and no card, so you can find out whether dictation fits how you work before you pay anything. This page covers what happens once you do: cancelling Pro, your right to change your mind, and when a payment is refunded.

Cancelling Pro

Pro is a subscription that renews automatically every month or every year until you cancel it. You can cancel at any time in Polar's customer portal, which Settings → Account in the app opens, or by writing to us. Cancelling stops the next renewal: Pro stays active until the end of the period you have already paid for, and you are not charged again. Until that date you can resume the subscription in the portal.

When the period ends, your account goes back to what is left of its one-time free allowance. Your notes, their recordings, your tags, folders and reminders all stay, and you can always read, edit, export and delete them. Cancelling is not a refund: the period you are in is not refunded, except as described below.

Your 14-day right of withdrawal

If you are a consumer in the EU or the UK, you can withdraw from a new Pro subscription within 14 days of the day you subscribed, without giving any reason, and we refund that payment in full, including any tax that was charged. This applies whether or not you have used Pro in those days.

To withdraw, tell us within the 14 days: write to support@voicesnap.pro with Refund request in the subject line, or send any other clear statement that you want to withdraw. You do not need to use a form. Cancelling in the customer portal alone only stops the next renewal; it does not ask for a refund, so write to us as well.

The right applies to the first payment of a new subscription, not to later renewals of the same subscription.

Other refunds

Outside the 14 days, payments for a period that has already started are not refunded, except:

• Where the law requires it, including the legal guarantee of conformity when VoiceSnap Pro does not work as described (see the terms of use), and when you end the contract after we have told you about a change that makes VoiceSnap Pro worse for you.
• When something went wrong on our side, such as a double charge, a charge after you had cancelled, or Pro not working for you through a fault of ours.
• At our discretion. If something else went wrong, for example you forgot to cancel before a yearly renewal and have not used Pro since, write to us anyway. We would rather refund you than have you feel stuck, but we cannot promise it.

How to ask, and how long it takes

1. Email us

   Write to support@voicesnap.pro with Refund request in the subject line, from the email address of your VoiceSnap Pro account or the one you paid with. Include the order or receipt number from Polar's receipt if you have it; if you do not, the email address is enough for us to find the subscription.

2. We confirm

   A person replies within two business days, confirming the payment we found and the amount we are refunding, or, if we cannot refund it, why not.

3. The money goes back

   Pro is sold by Polar, our reseller and merchant of record, so we ask Polar to issue the refund. For a withdrawal within the 14 days, the refund is issued within 14 days of the day you told us; for any other refund we agree, normally within a few business days of confirming. We email you when it is sent. How long it then takes to appear is up to your bank, typically five to ten business days.

The refund goes back to the original payment method. It cannot be sent anywhere else: not to a different card, not by bank transfer, not as credit. Currency conversion fees your bank charged you are not refunded, because we never received them.

What happens to Pro and your notes

• A refund ends the subscription it concerns. When we refund a payment because you withdrew, or for a fault, we also end that subscription, so Pro stops when the refund is made and nothing renews. Your account goes back to what is left of its free allowance.
• Your notes are untouched. The copies on your computer stay where they are, and the notes and recordings in your account are kept. You can still read, edit, export and delete them. Deleting them is your decision, not a consequence of the refund.
• Your data can go too, if you want. Delete your account in the app (Settings → Account → Delete account), or see voicesnap.pro/account-delete-request. Polar keeps its own record of the transaction because tax law requires it.

The few exceptions

• Repeated subscribe-and-refund cycles. Subscribing, withdrawing and subscribing again to keep using Pro for free is abuse, and we may decline further refunds outside what the law requires.
• Chargebacks. If you raise a chargeback with your bank instead of writing to us, the subscription ends and the dispute is handled by Polar and its payment processor rather than by us. Everybody, including you, gets a worse outcome that way. Email first.
• Fraudulent or stolen payments. Refunded and reported, with the subscription ended.

Your statutory rights

This policy is in addition to the rights you already have by law, and it does not replace or reduce them. Nothing in it affects your rights in respect of a service that is faulty, not as described, or not fit for purpose; if you are a consumer, the terms of use explain the legal guarantee of conformity. Polar, which sells Pro as merchant of record, issues refunds under its Buyer Terms too; they do not reduce what this policy promises.

This policy is given by Iaroslav Morgunov, the sole trader in Porto, Portugal who runs VoiceSnap Pro (see the Legal Notice), and applies wherever you live.

A note on the free allowance and the free tools

The free allowance in the app and the browser tools on voicesnap.pro/tools cost nothing, so there is nothing to refund. The tools need no account at all.

Contact

Refund requests, questions about this policy, or a problem you would rather have fixed than refunded: support@voicesnap.pro. The same person reads all of it.