This document has not yet been reviewed by a lawyer. These terms apply from 2 October 2026 to everyone who uses VoiceSnap Pro, its online services or this website. When the legal review is done, the reviewed version will be published here and announced as section 20 describes; a change that comes out of it never applies to a billing period you have already paid for.
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These terms describe your VoiceSnap Pro account, the free allowance and the Pro subscription, how renewals, cancelling and refunds work, the handful of things you may not do, the rights the law gives you whatever these terms say, and — honestly — the limits of what software that guesses at human speech can promise.
VoiceSnap Pro is run by Iaroslav Morgunov, a sole trader (empresário em nome individual) established in Portugal. VoiceSnap Pro is the name of the product, not a separate company. “We”, “us” and “our” in these terms mean him.
Parts of our website, such as the About page, call the founder “Morgan”. That is the name he uses in public; it is the same person and the same business. Our full business details are in the Legal Notice.
These terms are an agreement between you and us covering the VoiceSnap Pro desktop app, your VoiceSnap Pro account, the online services the app relies on (transcription, the AI features, and the storage of your notes in your account), the Pro subscription, and the website at voicesnap.pro, including its free tools. By creating an account, installing the app, subscribing to Pro, or using the site, you accept them. If you do not, do not install the app or create an account.
A consumer is someone who uses VoiceSnap Pro mainly for purposes outside their trade, business or profession. A business customer is anyone else. Where the rules differ, these terms say so. If you are a consumer, nothing in them takes away the rights the law gives you.
The refund policy forms part of this agreement. The privacy policy and the cookie policy explain how we handle personal data; they are information for you, not part of this agreement.
To transcribe, keep notes in your account or use the AI features, you need a VoiceSnap Pro account. You create one, and sign in to it, in the app: with your Google account, or with a one-time code we email you. There are no passwords and nothing else to keep safe, which means that whoever controls your email address or your Google account controls your VoiceSnap Pro account. Keep them secure, and tell us at once if you think someone else has got into your account.
You can delete your account at any time, in the app (Settings → Account → Delete account) or by writing to us from the account's address. Deleting it deletes your notes in it and ends any Pro subscription at once (section 13), so export your notes first if you want to keep them.
We grant you a personal, non-exclusive, non-transferable right to install and use the app and its online services with your account, subject to these terms. You do not buy the software itself; you get the right to use it.
The free allowance. Every new account gets a one-time free allowance, shared by all the devices you sign in on. It is not a monthly amount: it never resets, and it does not come back when a Pro subscription ends. No card is needed, and every feature is available on it.
| Free allowance | What it covers |
|---|---|
| 20 minutes of transcription | Dictation, voice notes, adding to a note by voice and re-transcribing a note, together. Time is measured by our server from the audio it receives. A recording that is still running when your time runs out stops then, with a warning shortly before. |
| 50 AI actions | The AI actions you run, such as Rewrite, Summarize or Translate, including your own. An action counts only when it gives you a usable result. Automatic AI titles, AI tags and reminders from your voice do not count. |
| Up to 20 notes | Notes in your account outside the Trash. Moving a note to the Trash frees its place. |
When part of the allowance is used up, the matching feature stops until you subscribe: transcription, the AI actions you run, or making new notes. Everything you already have keeps working: you can always read, edit, search, export and delete your notes, play their recordings and use your tags, folders and reminders.
Pro is a subscription that removes the free allowance's limits: unlimited transcription, AI actions and notes, on up to three devices. “Unlimited” means there is no allowance to use up. The technical limits that keep the service working for everyone still apply on every plan: at most 4 hours per recording, 20,000 notes and 10 GB of recordings per account, a daily limit on AI actions, and rate limits that stop abuse. If we ever need to lower one of them in a way that affects you, section 12 applies.
You own everything you dictate, everything VoiceSnap Pro transcribes for you, your notes and what the AI features produce for you. We claim no ownership, no licence and no right to reuse it, except what we need to provide the service to you: storing your notes and recordings in your account, and sending text and audio to our providers to transcribe it or run the AI features you use. We do not train AI models on it. OpenAI, which transcribes it and runs the AI features, does not use data sent to its API for training unless the customer opts in, and we have not — see the privacy policy for what is kept for dictations and for notes.
Your notes stay yours on any plan. With or without a subscription, and after one ends, you can sign in to read, edit, export and delete them. Export Notes in the app writes them to your computer as ordinary Markdown files.
You are responsible for what you dictate and store: that you have the right to record it, and that inserting the resulting text somewhere does not breach a duty you owe to someone else.
Speech recognition is a prediction, not a measurement. VoiceSnap Pro will sometimes get a word wrong, punctuate a sentence differently from how you meant it, mishear a name, drop a negation, or format a number the way it was said rather than the way you intended. Accents, background noise, microphone quality, technical vocabulary and crosstalk all make this more likely.
We do not promise that any transcript is accurate, complete or fit for a particular purpose, and we make no representation about any accuracy figure quoted in marketing material. Marketing figures describe typical results under favourable conditions, not a guarantee about your dictation. If you are a consumer, this does not limit your legal rights (section 11).
Read what VoiceSnap Pro produced before you send it, sign it, commit it, or rely on it. Do not use VoiceSnap Pro as the sole record for anything where an error carries real consequence — medical notes, legal filings, financial instructions, safety procedures, or court and regulatory records — without a human reviewing the text against what was actually said.
The same goes for what the AI features produce. An AI title, an AI tag, the result of an AI action or a reminder time read from your voice can be wrong: check them. Reminders are a convenience, not an alarm. VoiceSnap Pro has to be running for a reminder to appear, and a notification can be delayed, silenced by your operating system or missed. Do not rely on it alone for anything where a missed reminder could cause harm, such as medication or a legal deadline.
Transcription and the AI features require an internet connection and third-party services. If your connection drops or one of those services has an outage, dictation will not work until it comes back. Signing in depends on Google, if you use it, or on the code email reaching your inbox. We will try to keep that rare and to be transparent when it happens, but we do not commit to an uptime figure. What we are liable for is set out in section 15.
Operating system changes can also break things — a new macOS release can revoke an accessibility permission, a Windows update can change how global shortcuts behave. We fix these as fast as we can.
Pro is sold by Polar Software, Inc. (“Polar”), 3500 South DuPont Highway, Dover, DE 19901, USA, as our reseller and merchant of record. You subscribe in the app, which opens Polar's checkout in your browser. This means:
| Topic | Details |
|---|---|
| Plans and price | Monthly, at $18 a month, or yearly, at $108 a year (the same as $9 a month), in US dollars. The price that applies to you is the one shown at Polar's checkout before you pay. |
| No trial | There is no free trial of Pro: the free allowance is the way to try VoiceSnap Pro. You are charged when you subscribe. |
| Tax | Depending on where you live, Polar adds sales tax, VAT or GST. Polar calculates it and shows you the total before you pay. |
| Payment | With the payment methods shown at Polar's checkout. Polar takes the payment; we never see or store your card number. |
| Renewal | Your subscription renews automatically at the end of each month or year, and Polar charges the payment method on file, until you cancel (section 10). Polar sends a receipt for every payment. |
| Switching plans | You can switch between monthly and yearly in Polar's customer portal. The switch takes effect when the current period ends. |
| Price changes | If we change the price of your plan, we tell you by email at least 30 days before it applies to you. It applies from your next renewal after that notice, never to a period you have already paid for, and you can cancel before it does. |
For a problem with a payment itself, such as a double charge, write to us or to Polar at support@polar.sh.
Cancelling. You can cancel Pro at any time in Polar's customer portal, which Settings → Account in the app opens, or by writing to us. Cancelling stops the next renewal: Pro stays active until the end of the period you have paid for, and nothing is charged after that. Until then you can change your mind and resume it in the portal. When the period ends, your account goes back to what is left of its free allowance, and your notes stay.
Failed payments. If a renewal payment fails, Polar tries again and emails you, and you can update your payment method in the customer portal. Pro keeps working for 14 days after the payment failed. If it still has not gone through by then, Pro is paused: your account works within what is left of its free allowance until the payment goes through. If Polar's last retry also fails, the subscription ends. Your notes are never affected.
Your right of withdrawal. If you are a consumer in the EU or the UK, you can withdraw from a new Pro subscription within 14 days of subscribing, without giving a reason, and get a full refund of that payment. Write to us at support@voicesnap.pro within those 14 days; the refund policy explains how, and that Pro ends when the refund is made.
Other refunds. Apart from that, payments for a period that has already started are not refunded, except where the law requires it, where something went wrong on our side, such as a double charge or Pro not working, or where the refund policy says otherwise. The refund policy forms part of this agreement, and nothing in it limits your legal rights (section 11).
If you are a consumer, the app and the online services it relies on — transcription, the AI features, and the storage of your notes in your account — come with the legal guarantee of conformity under EU and Portuguese law (Decreto-Lei 84/2021). In short, they must work as described and as you can reasonably expect from this kind of software. Speech recognition is never perfect (section 7), and that is part of what you can reasonably expect from it.
If something doesn't work, tell us at support@voicesnap.pro. We will fix it free of charge. If we can't within a reasonable time, or the problem is serious, you can ask for a price reduction or end the contract and get your money back for the time it did not work. For the app, this covers problems that existed when you got it and show up within two years. For the online services, it covers problems during the whole time we provide them to you.
These rights come on top of your right of withdrawal and the refund policy, and nothing in these terms limits them.
Installed copies of the app check for updates, download them automatically and install them when you quit the app, as the privacy policy describes. Updates are included for everyone, on the free allowance and on Pro, at no extra cost. We provide the updates needed to keep the app working as described, including the security updates the law requires, for as long as the law requires. We cannot promise that the app will support every future version of macOS or Windows.
Support is by email at support@voicesnap.pro, answered by the people who write the software.
We may change, add or remove features as the product develops, for a valid reason: to support new versions of macOS or Windows, to fix security problems, to follow the law, because one of our service providers changes or stops its service, or to improve the product. Such changes never cost you anything extra during a period you have paid for. If a change removes something you specifically relied on, tell us — that is exactly the feedback that gets a decision reversed.
Transcription, the AI features and the storage of your notes depend on our servers and on other providers (section 8). If we have to change the app or those services in a way that clearly makes VoiceSnap Pro worse for you, for example by lowering a usage limit or removing a feature, we will tell you at least 30 days in advance, unless security or the law requires us to act sooner. We will say so on this page and email the address of your account. If you are a consumer, you then have the rights Decreto-Lei 84/2021 gives you, including ending the contract free of charge within 30 days of that notice or of the change, whichever is later, with a refund of the part of your current period you have not used.
You can stop using VoiceSnap Pro at any time. Cancelling Pro (section 10) ends your subscription at the end of the period you paid for and keeps your account. Deleting your account ends the agreement for the online services: it deletes your account and the notes in it, as the privacy policy describes, and ends any Pro subscription at once, without a refund for the rest of the current period unless you are within your 14-day right of withdrawal or the law requires one. If you want Pro until the end of the period, cancel it and delete your account afterwards.
A chargeback, or a refund of a Pro payment, ends the subscription it concerns, as the refund policy describes. Your account and notes stay.
Otherwise, we may suspend or end an account only if it is used in serious or repeated breach of section 5 — for example an account shared publicly, used to run a transcription service, or created in bulk to collect free allowance — or if the law or a competent authority requires it. In those cases, unless it is urgent or the law forbids it, we will first tell you what we plan to do and why, and give you a chance to respond or put things right, and we will give you a reasonable chance to export your notes. Ending an account for a breach does not entitle you to a refund.
If we ever stop providing VoiceSnap Pro's online services, we will tell you at least 30 days in advance, give you time to export your notes, and refund the part of any period you have paid for that we will not provide.
We describe what VoiceSnap Pro does as accurately as we can, and the law sets out what you can rely on — for consumers, the legal guarantee of conformity in section 11. Beyond that, we make no further promises. In particular, we do not promise that the app will be uninterrupted or error-free, that it will work with every application on your computer, or that every defect will be corrected at once.
If you are a business customer, and as far as the law allows, VoiceSnap Pro is provided as it is, without implied warranties of merchantability, fitness for a particular purpose, accuracy, quiet enjoyment or non-infringement.
Transcripts and AI results can be wrong (section 7), so read them before you rely on them. Your dictation history is kept only on your computer; keep your own copies of anything that matters to you, for example with Export Notes.
You must be at least 16 to create an account. To subscribe to Pro you must be at least 18, or have a parent's or guardian's permission. Our website, free tools and app are not directed at children under 16. If you are under 16, please don't give us personal data, such as your email address.
If you are unhappy with anything, please write to support@voicesnap.pro first. We would rather fix it than argue about it.
Complaints book. You can also complain through the Portuguese electronic complaints book, the Livro de Reclamações Eletrónico. We reply to complaints made there within 15 working days.
Consumer arbitration. If you are a consumer and we can't settle a dispute between us, you can take it to a consumer dispute resolution body:
| Where you live | Where you can go |
|---|---|
| Porto metropolitan area | CICAP – Centro de Informação de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo), Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, www.cicap.pt |
| Another EU country | CICAP, which handles cross-border disputes with traders established in its area. The European Consumer Centre in your country can also help you for free: www.eccnet.eu |
| Elsewhere in Portugal | The consumer arbitration centre for your area, or CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt, where no regional centre covers it. All centres are listed on the Portal do Consumidor. |
For disputes worth up to €5,000, if you choose to take the dispute to a consumer arbitration centre, Portuguese law requires us to take part (Lei 24/96, article 14(2)).
These terms are written in English only. You can write to us in English, German, Spanish or Portuguese.
We may update these terms for a valid reason — a new feature, a new payment provider, a change in the law, security needs, or because the legal review of this draft changes the wording. The date at the top changes with them. Before a material change takes effect, we announce it on this page and email it to the address of every account, at least 30 days in advance unless the law requires a change sooner, rather than relying on you noticing. If you do not agree to it, you can cancel Pro or delete your account before it takes effect.
A change never applies to a billing period you have already paid for: for a Pro subscription, it applies from your next renewal after the notice at the earliest. For the website and the free tools, the version of these terms in force when you use them applies. If you are a consumer, a change to these terms never takes away the rights the law gives you, including those described in section 11 and section 12.
Questions about these terms, your account or your subscription, or something you want us to clarify in writing: support@voicesnap.pro.
Iaroslav Morgunov (VoiceSnap Pro)
Rua Alfredo Keil 571, 4150-047 Porto, Portugal
Support and privacy: support@voicesnap.pro · Phone: +351 924331054