Delete my data
Delete your account from the app in under a minute, or send one email and we do it by hand. Either way, we tell you exactly what goes and what we have to keep. No retention offer, no form to fight.
Last updated 2 October 2026
Delete your account
In the app
Settings → Account → Delete account
We email a code to your account's address to confirm it is you. Then we cancel any Pro subscription and delete the account and everything in it, at once. Export your notes first if you want to keep them.
Can't use the app? Write to us from your account's email address and we do the same by hand. That is how we match a request to an account. If you no longer have access to that address, write from another one and tell us the old one: we will ask for details only the person using the account would know before we delete it, and we will not hand over its contents that way.
Email support@voicesnap.proThe button opens your mail client with the subject already filled in. If it does not, send a plain email to support@voicesnap.pro with the subject below.
Subject Data deletion request
How it works by email
Three steps, and only one of them is yours.
- 1
You email us
From your account's email address, with "Data deletion request" in the subject line. Tell us if you only want part of it gone, for example an address you left on the download page but not your account.
- 2
We confirm what we hold
We look up the account, reply telling you exactly what we found, and delete it. If nothing is found, we say that too rather than sending a vague acknowledgement.
- 3
We confirm it is gone
You get a second email confirming the deletion is complete, listing what was removed and anything we were legally required to keep.
What we actually hold
We would rather show the list than describe it. The privacy policy has every detail.
| What | Detail | Held |
|---|---|---|
| Your account | Your email address, encrypted, and when it was verified; Google's identifier for your Google account, if you sign in with Google; when the account was created and when you last signed in. Never a password, your name or your photo. | While you have an account |
| Sign-in codes | A record of each code we email you, with a one-way code of it, never the code itself. Your address is erased from it after 24 hours, and the record is deleted after 30 days. | Only around a sign-in |
| Your notes and their recordings | The text of each note, notes in the Trash included, with up to 50 earlier versions of that text and the recordings of each voice note, encrypted, in your account, so they appear on every computer you sign in on. Also each note's title, tags, folder and reminder, your tags, folders and own AI actions, your personal vocabulary, the hash of your notes PIN, and your account's settings. | Only if you made notes or changed those settings |
| Free allowance and AI counts | How many seconds of audio we have transcribed for you, how many AI actions you have run, and daily counts of AI requests and the text OpenAI processed for them, counted in tokens. Never what you said or wrote. | While you have an account |
| Your subscription | Polar's identifiers for you and your subscription, the plan, its status and dates. Never your card or billing details: Polar, which sells Pro, holds those. | Only if you started a checkout |
| Your computers | For each computer you sign in on: a device identifier that includes its hardware ID, the public half of a key the app created, a session token, when it was last seen, and monthly totals of seconds transcribed. | For each computer you signed in on |
| Server logs | 30 days of request logs: the path of each request, its status and timing, note identifiers, a line per transcription, and each computer's device identifier when it signs in. Never audio, transcripts, note text, titles, email addresses, sign-in codes, tag or folder names, prompts or AI results. | For 30 days after you use the app |
| Error reports | Reports of server errors, and a sample of requests, sent to Sentry, which keeps them in its EU region for up to 90 days. They can include your device identifier, your IP address as Cloudflare passes it on, and note identifiers — never audio, note text, titles, email addresses, prompts or AI results. | Possibly, for up to 90 days |
| Polar's records | If you started a checkout, Polar holds your customer record: your email address, and your name, billing address and payment details if you subscribed, with your orders and invoices. | Only if you started a checkout or subscribed |
| Support correspondence | Any email you have sent us and our replies, in our mailbox. | Only if you have written to us |
| An address you left on the download page | While no installer is published, the download page offers to email you when one is (before 2 October 2026 it offered a launch announcement). If you asked: the address you gave, the page that sent you and when. Kept only to send that one email, then deleted. | Only if you asked to be emailed |
| Your dictations | The audio is sent for transcription and discarded once the transcript comes back, and the text is kept only in the dictation history on your own computer. If you run an AI action on a dictation, its text passes through our server to OpenAI and is not kept. Each transcription does leave one line in our server logs — its size, length, language and status, never its words — for 30 days. | Words and audio, never. A log line per transcription, for 30 days |
What gets deleted
Deleting your account removes the records, not just a flag on them.
- First, any Pro subscription is cancelled at Polar at once, so nothing renews, and we ask Polar to delete your customer record and remove your personal details from it. If that fails, nothing is deleted and you can try again a few minutes later.
- Then your account record goes, with your email address and Google account identifier; every note in it, the Trash included, with its earlier versions and recordings; your tags, folders, own AI actions, reminders, personal vocabulary, notes PIN hash and settings; your free allowance and AI counts; your subscription record; and the records and sessions of every computer signed in to it. Recordings leave storage within about 10 minutes; copies in our encrypted database backups expire within about 16 days, and server logs within 30.
- An address left on the download page is erased from the store entirely. It is not marked inactive and kept around.
- Your support correspondence is deleted from our mailbox if you ask, unless we need it for a legal claim or a legal duty.
What we cannot delete for you
A few honest exceptions, all outside our reach rather than our choice.
- Polar's own records
- Pro is sold by Polar, which acts as merchant of record and has to keep the orders and invoices tax and accounting law require. We ask Polar to remove your personal details from its customer record; what the law makes it keep is Polar's to hold, under its privacy policy, and you can ask Polar directly.
- Anything on your own computer
- Your dictation history, your settings and the app's copies of your notes and recordings live on your machine. Deleting your account in the app removes the account's notes from that computer; your dictation history stays. On your other computers, the app is signed out and shows only its sign-in screen, but its copies stay until you remove the app's data folders there.
- Anything you exported
- Notes you saved with Export Notes are ordinary files on your computer, and they are yours. Delete them like any other file.
- What an AI assistant already read
- If you turned on AI assistants in Settings, the assistant you connected read notes on your own computer and sent what it read to its provider, under that provider's terms. That never passed through us, so we cannot delete it: ask the provider, as its terms describe.
How long it takes
- In the app
- At once
- Once you enter the code we email you, the account is deleted there and then, and the app tells you when it is done.
- By email
- Within one month
- A person replies within two business days. One month is the limit the GDPR sets; only an unusually complex request can take up to two months longer, and we would tell you why within the first month.
- Cost
- Free
- There is no charge for a deletion request. The law lets us charge for, or refuse, only a request that is clearly unfounded or excessive.
Your other rights
Deletion is one of several things you can ask for. All of them go to the same address, and all of them are free.
Access
Ask for a copy of everything we hold about you. You get the actual records, not a summary of them.
Portability
Export Notes in the app writes your notes, an index and the recordings on that computer to a folder you choose, as ordinary Markdown files, on any plan. For a machine-readable copy of everything else we hold, ask us.
Correction
Tell us something we hold is wrong, such as the email address on your account, and we will fix it.
Objection and complaint
Where we rely on our legitimate interests — logs, error reports, analytics, abuse limits — tell us to stop and we will, unless we have a compelling reason we explain to you. Your account data itself is what makes the app work, so stopping that means deleting the account. If you are not satisfied with our answer, you can complain to the Portuguese data protection authority (CNPD), or to the one in the country where you live or work.
Questions before you send it
Yes, at once, so nothing renews. The rest of the current period is not refunded, unless you are still within the 14 days you have to withdraw from a new subscription, or the law requires it. If you want Pro until the end of the period, cancel it in the customer portal and delete the account afterwards. If you are within the 14 days, ask for the refund first, as the refund policy describes.
Yes. Cancel in Polar's customer portal, which Settings → Account opens. Pro stays until the end of the period you paid for, then your account goes back to what is left of its free allowance. Your account and notes stay; nothing is deleted.
Yes. Export Notes in the app writes every note outside the Trash to a folder you choose, as Markdown files with their tags, folders and dates, plus the recordings on that computer. It works on any plan and offline, and the files are yours to keep.
No. Dictation audio is sent to our server and on to OpenAI to be transcribed, and is discarded once the transcript comes back. The text is written into whatever field your cursor was in and kept only in the dictation history on your own computer. Notes are different: a note's text and recordings are stored in your account until you delete the note or the account. Nothing you dictate is used to train AI models.
If you signed in with Google and still can, sign in and delete the account in the app. Otherwise, write from an address you do control and tell us the old one. We will ask for details only the person using the account would know, such as details of recent notes, and delete the account if the answers line up. We will not hand over a copy of its contents that way — only delete it.
Yes, any time. A deletion is not a block: signing in again with the same address creates a new, empty account.